Refund policy

🌸 Refund, Return & Exchange Policy

At Leelaa Jewelz, every piece is crafted with love and handled with utmost care.
To maintain hygiene and trust, we follow a One-Time Exchange Only Policy. Please read the details below carefully.

💰 Refund Policy

Query must be raised via contact@leelaajewelz.com.
No refunds, only exchange (if applicable)
Once approved, you will receive further steps for processing.

🚫 No Returns - Exchange Only on Damaged Items

We do not accept product returns.
However, if your order arrives damaged, broken, or defective, we’ll happily exchange or replace it.

✅ Conditions for Exchange

To qualify for an exchange:

· The product must be physically damaged or defective upon delivery.

· You must raise the exchange request within 24 hours of receiving your order.

· The product must be damaged or defective upon delivery.

· The product must be unused, and the original tag must be intact.

· The product must be in its original packaging with tag (box, pouch, and protective wrapping).

Once approved, we'll send a replacement or similar product of equal value within 2-3 working days or as soon as possible.

📩 How to Request an Exchange

Email us at contact@leelaajewelz.com
Mention your Order ID and briefly describe the issue.
Our team will review and respond within 24–48 working hours.
If approved, we will send:
- A replacement of the same product, or
- A similar item of equal value if the original is out of stock.

❌ Not Eligible for Exchange

Requests made after 24 hours of delivery.
If tag is broken.
Customer-induced damage after delivery.
Used products without original tag or items not in their original packaging.
No refunds or return-to-origin services under any circumstances.